Why Westgate Resorts Ratings Changed Drastically in the Past Year

Over the past year, Westgate Resorts has seen a significant shift in its ratings. This drastic change can be attributed to several key factors that have influenced customer perception and satisfaction.

Firstly, the hospitality industry has been significantly affected by the COVID-19 pandemic, and Westgate Resorts was no exception. The imposition of travel restrictions meant fewer guests, which subsequently led to reduced revenues. However, it wasn’t just the decrease in guest numbers that impacted their ratings; it was also how they adapted (or failed to adapt) to these new circumstances.

Westgate Resorts’ response to the pandemic left many customers dissatisfied. There were numerous reports of inadequate health and safety measures being implemented across their properties. Guests voiced concerns about insufficient cleaning protocols and lack of enforcement for mask-wearing rules among staff members and other guests.

Another major factor contributing to this drastic change in ratings is related to customer service quality. Many guests reported poor communication from Westgate’s management team during this challenging time. Customers felt neglected as their queries went unanswered or were handled unsatisfactorily leading them feeling frustrated with their experiences at Westgate resorts.

Moreover, there have been complaints regarding booking cancellations due to COVID-19 restrictions which were not refunded promptly or at all in some cases which angered many clients who had made advance payments.

The overall experience of guests staying at Westgate Resorts also played a significant role in this shift in ratings over the past year. Some visitors noted outdated facilities that did not meet their expectations based on information provided by the resort online or through promotional materials.

Furthermore, hidden fees became an issue for many customers who felt deceived by what they perceived as dishonest pricing practices by Westgate Resorts. Charges for amenities like Wi-Fi access or parking that weren’t disclosed upfront resulted in negative reviews from surprised and disappointed patrons.

Lastly, location-specific issues have also been highlighted as contributing factors towards these rating changes over recent months too. Certain resorts received more negative feedback than others, often due to local construction work or environmental factors that were seen as detrimental to the guest experience.

It’s clear that a combination of these factors has led to Westgate resorts ratings changing drastically over the past year. While some of these issues are directly related to the pandemic’s impact on the hospitality industry, others stem from long-standing problems within the company itself. To regain customer trust and improve their ratings, it is crucial for Westgate Resorts to address these concerns promptly and effectively. This would involve enhancing their health and safety protocols, improving customer service quality, increasing transparency in pricing practices and investing in facility upgrades where necessary.